Arwa Lanka (Pvt) Ltd ("we", "us") runs this website. This policy explains what personal information we collect and how we use it.
What we collect
- Enquiries: your name, email, phone, company and message when you use our contact form.
- Orders: your name, email, phone and delivery address when you buy from our shop. Card payments are handled by our payment provider, PayHere — we never see or store your card details.
- Technical data: basic server logs (IP address, browser) kept for security. If analytics is enabled, cookies measure how the site is used.
How we use it
To reply to you, fulfil and support your order, keep the site secure, and meet our legal and accounting obligations. We do not sell your data.
Who we share it with
Our hosting provider, our payment provider (PayHere) for orders, and couriers for delivery — only what each needs.
How long we keep it
Enquiries for up to 3 years; order records for as long as tax law requires.
Your rights
You can ask to see, correct or delete your information, or object to how we use it. If you are in the EU or UK you also have rights under the GDPR. Email us at info@arwalanka.lk.
Contact
Arwa Lanka (Pvt) Ltd, 28 Kavindu Place, Colombo 06, Sri Lanka — info@arwalanka.lk